To our clients, current and future:
In the face of the ongoing COVID-19 pandemic, Animal Eye Clinic remains open and committed to providing the best care possible for both our current and future patients. We have strived to make the necessary changes and have taken extra precaution in order for us to remain open and available to our clients and their pets. As a busy one doctor specialty practice, we receive a high volume of appointment requests and referrals. As always we try our best to accommodate these requests in a timely manner, but we do ask for your patience and understanding during this time. Rest assured, we are working hard to meet each patient's individual needs.
What an exam looks like now & what to expect at your visit:
For Examinations we are using the curbside approach. Currently we are not allowing anyone in the building aside from AEC staff. Bathrooms are not available to the public so clients should plan accordingly. Examinations are taking anywhere from 20mins to 1 hour depending on the case. We do try our best to stay on schedule, but as always there can be unforeseen circumstances and patients that will require additional time and attention. Ensuring that each patient receives the best care possible is very important to us, so please be patient and understand that we are doing our best to keep things moving. We ask that all clients follow local guidelines and mask up for the visit. We have a small parking lot available and clients are to park and remain inside their vehicle. Each parking space is clearly marked with a sign detailing what you should do once you have arrived for your visit. Once you have been properly checked in we will then have one of our veterinary assistants or technicians call you to obtain a detailed history so please have your phone ready and available. Afterwards the assistant or technician will meet you at your car to collect your pet and bring them in the building for their exam. Please note that you will not always be able to speak with the Doctor directly, but once the examination is complete we will call you to go over the Doctors exam findings, recommendations, etc.. You will receive an emailed copy of the discharge instructions and we can fill any medications prescribed. Payments will be taken over the phone. Card transactions are p referred, but we do accept checks and cash transactions on a case by case basis.
Surgical appointments and drop offs, what to expect:
If you have a surgical procedure scheduled or a drop off appointment with us the same curbside approach is being used. Clients are to park in our lot and remain in their vehicles. Each parking space is clearly marked with directions on what to do once you have arrived for your appointment. For our team’s safety, please be wearing a mask before our team comes to retrieve your pet. For drop off appointments, once you have been checked in a veterinary assistant or technician will call to obtain a detailed history before coming out to retrieve your pet. Drop off appointments are strictly reserved for patients who are sick and need to be seen sooner rather than later. Plan on your pet staying with us until the end of the day, but we will contact you if they are ready to go home sooner than expected. For surgical appointments you should have received a text message from us the day before your appointment. This text would have prompted you to respond with a ‘YES’ so that we could send you a copy of the cost estimate for your pets procedure. Once you have read over the document and are satisfied that all information is correct, then simply respond with a text message reading as follows: “ I, first name Last name consent.” This text message with the above written response will suffice as legal consent to the procedure and cost listed since we cannot have you actually sign the digital document at this time. Once you have been properly checked in for your appointment, one of our surgical staff members will call you to ask some preoperative questions prior to coming out and retrieving your pet. Surgical procedures are admitted in the morning and discharged in the evening that same day. We do not offer overnight stays. Plan accordingly, as your pet will be with us most of the day. Once your pet has fully recovered from anesthesia/sedation and we feel it is safe to send them home, we will contact you and let you know when your pet will be available for discharge. When arriving at your designated discharge time we ask that you follow the same directions as you did at check in. We will alert the surgical staff of your arrival and they will call to go over the necessary discharge instructions and after care for your pet. Payment will then be taken over the phone. We do multiple procedures throughout the day and the order in which they are dropped off does not dictate the order in which the procedures are done.
Medication refill requests:If you are in need of a medication refill, Please go to our website and under the “For Clients” tab use the Medication Refill Form. For outside pharmacies please provide the name and location you wish to have your pets medication filled. With Any outside pharmacy prescriptions you should expect a call from the individual pharmacy when your prescription is ready or we encourage you to contact that pharmacy directly for updates. For in clinic refills we currently have a no contact protocol in place for medication pick up. When we call to inform you that your medication is ready we will also be collecting payment over the phone. We ask that you please send us a text message letting us know when you are coming by to pick up your medication. This will allow us time to place your medication outside in the designated white pick up box, located on the side of our building. As always please allow us 48-72 hours to process your medication requests. When shopping around for the best price for medications we recommend using GoodRX.com.
Animal Eye Clinic, Inc.
5339 Roosevelt Way NE
Seattle WA, 98105
phone/text: 206.524.8822 | fax: 206.524.3551 | website: http://www.seattleaec.com