To our clients, current and future:
Due to the current situation and the possibility that members of our staff may have been exposed to the COVID-19 virus, we are suspending all in-clinic services for the immediate future. Eventually things will return to normal, but in the meantime we will continue to do our best to care for you and your animal companions as best we can via a virtual interface.
Clients with currently scheduled exams:
One of our staff members will be in touch with you 24-48 hours prior to your appointment time to discuss options for a virtual telehealth type appointment. While not ideal, this will allow us to provide help much earlier than waiting until normalcy resumes. Our hope is that we can correctly diagnose and treat conditions from a distance. When this is not possible with the same degree of certainty as an in-person examination, we can at least treat what would be the most serious of the possible conditions so as to hopefully prevent catastrophic harm. Given that this is not how we would normally proceed, all examinations will be discounted.
When requesting medication refills:
PLEASE ALLOW AEC STAFF 48-72 HOURS FOR REFILL REQUESTS. ALL clients are asked to go to our website ( www.seattleaec.com ) to request refills of their pet’s medications. In all cases the name and location of an outside pharmacy (yes, a people pharmacy) should be provided for us to call in a prescription. If the medication is veterinary-specific and cannot be filled at an outside pharmacy we will contact you to let you know how to refill from us. Cost of medications vary tremendously between pharmacies when paying “out of pocket”. We suggest that you visit www.goodrx.com before filling a prescription. The desktop site allows you to type in the name of the medication and your zip code, then tells you the cash price for the drug at the pharmacies in your neighborhood. In addition it provides coupons that can provide considerable savings. Check it out before sending us a refill request, then tell us where to call it in.
Clients with currently scheduled surgical appointments:
For the immediate future we will need to postpone any non-procedures that are not critical in nature. Again, our team will be in touch with you 24-48 hours in advance to discuss options. Our goal is to provide surgical care in cases where the passage of time can adversely affect the outcome, as well as cases where it is necessary in order to restore comfort.
For clients with less urgent needs:
We kindly ask that you email us directly at [email protected] as this is the best way to reach us at this time. We will respond as soon as we are able and will be giving priority to those that have more time-sensitive concerns.
We are living in strange times! We want to do all that we can to help you and your pets. These guidelines are there to help you help us to help you, so let’s all be patient with each other and concentrate on helping our animal companions as best we can.Thank you in advance for your understanding,
Animal Eye Clinic Team
Animal Eye Clinic, Inc.
5339 Roosevelt Way NE
Seattle WA, 98105
phone/text: 206.524.8822 | fax: 206.524.3551 | website: http://www.seattleaec.com