To our clients, current and future:

Due to the current situation and the possibility that members of our staff may have been exposed to the COVID-19 virus, we are suspending all in-clinic services for the immediate future. Eventually things will return to normal, but in the meantime we will continue to do our best to care for you and your animal companions as best we can via a virtual interface.

Clients with currently scheduled exams:

One of our staff members will be in touch with you 24-48 hours prior to your appointment time to discuss options for a virtual telehealth type appointment. While not ideal, this will allow us to provide help much earlier than waiting until normalcy resumes. Our hope is that we can correctly diagnose and treat conditions from a distance. When this is not possible with the same degree of certainty as an in-person examination, we can at least treat what would be the most serious of the possible conditions so as to hopefully prevent catastrophic harm. Given that this is not how we would normally proceed, all examinations will be discounted.

When requesting medication refills:

PLEASE ALLOW AEC STAFF 48-72 HOURS FOR REFILL REQUESTS. ALL clients are asked to go to our website ( www.seattleaec.com ) to request refills of their pet’s medications. In all cases the name and location of an outside pharmacy (yes, a people pharmacy) should be provided for us to call in a prescription. If the medication is veterinary-specific and cannot be filled at an outside pharmacy we will contact you to let you know how to refill from us. Cost of medications vary tremendously between pharmacies when paying “out of pocket”. We suggest that you visit www.goodrx.com before filling a prescription. The desktop site allows you to type in the name of the medication and your zip code, then tells you the cash price for the drug at the pharmacies in your neighborhood. In addition it provides coupons that can provide considerable savings. Check it out before sending us a refill request, then tell us where to call it in.

Clients with currently scheduled surgical appointments:

For the immediate future we will need to postpone any non-procedures that are not critical in nature. Again, our team will be in touch with you 24-48 hours in advance to discuss options. Our goal is to provide surgical care in cases where the passage of time can adversely affect the outcome, as well as cases where it is necessary in order to restore comfort.

For clients with less urgent needs:

We kindly ask that you email us directly at [email protected] as this is the best way to reach us at this time. We will respond as soon as we are able and will be giving priority to those that have more time-sensitive concerns.

We are living in strange times! We want to do all that we can to help you and your pets. These guidelines are there to help you help us to help you, so let’s all be patient with each other and concentrate on helping our animal companions as best we can.

Dear Animal Eye Clinic Client Community,

We are living in very strange times indeed! The current COVID-19 outbreak has heightened everyone’s level of concern for themselves and others, and we have all been advised to reduce contact with each other until the rate of new infections slows. At the same time we all continue to care deeply for the welfare of the animals in our care - you as pet owners and we as caregivers. The situation is unprecedented in recent memory, so all of us are trying to find the proper balance between what is best for our animals and what is best for the public’s health and welfare. Given the situation, we wanted to update you on our current protocols based on the recommendations from our local government and the CDC.

While things may change, for now the Animal Eye Clinic will remain open to care for your pet's ophthalmic needs. As things are changing by the hour we ask that you go to our website at www.seattleaec.com for the most up to date information on our availability. This outlet will include information on medication refills and what to expect if you have an upcoming appointment or surgery, among other things. While we always adhere to very high standards of cleanliness and hygeine, we have implemented additional procedures to protect and maintain the highest level of health for our clients, patients and staff. Even more emphasis on hand washing, proper hygiene etiquette, and an enhanced examination room cleaning protocol after each patient are some of the changes we have initiated.

We ask that if any of our clients are ill in any way or have been exposed to someone in the last 2 weeks who has been ill, that you call and cancel or reschedule your appointment with us. If your pet is in urgent need of care and you cannot make it in we WILL find a way to help you and them, given the set of City, State, and National guidelines in place at the time. Do not hesitate to call our office with any questions related to this information.

Keeping the Animal Eye Clinic team, our clients, and your pets healthy is our top priority. In order to do this we will need everyone's support and cooperation. We intend to remain available throughout the current crisis, in whatever capacity possible. We wish you all good health and, as always, thank you for trusting us with your pet's care.

Be well!